+61 2 8299 9101 (International) or call the VISA International Hotline specific to the country you are in.
If you're outside of Australia you can also notify any financial institution displaying the VISA logo, then advise LCU by phone or fax as soon as possible
Card security
You will be issued with your own personal identification number (PIN). Once you have received your PIN, we will send out your Visa Debit Card. You will be required to enter your PIN to authorise any ATM, POS, Non-payWave or payWave over $100 transactions. It is therefore very important that your PIN is memorised and not stored with your card for security.
PIN security
You should follow the guidelines below to protect against unauthorised use of plastic card and PIN. These guidelines provide examples of security measures only and will not determine your liability for any losses resulting from unauthorised EFT Transactions. Liability for such transactions are contained within the conditions of use of the card outlined in our Account & Access Facility - Terms of Conditions.
Card Security guidelines
Sign the card as soon as you receive it
Keep the card in a safe place
If you change the PIN, you must not select a PIN that represents your birth date or recognisable part of your name
Never write the PIN on the card
Never lend the card to anybody
Never tell or show the PIN to another person
Use care to prevent anyone seeing you enter your PIN
If you lose your card, immediately report the loss or theft to LCU
Immediately phone or email LCU if there are any changes to your address