Everything you need to know about Travelling Overseas.
Informing LCU of your Travel
Travelling Overseas can be an exciting time and it is recommended that you advise us of your planned travel so we can note this against your account before you depart.
You can call, email or send us a secure message to inform of your planned travel.
The following conditions apply and will be required:
- Your travel dates (departure from Australia and arrival back to Australia)
- Your travel destination/s as these can affect your card use while overseas
- SMS One Time Password will be required for online banking login (Desktop & Mobile browser version) and making new payments. If you do not have access to an Australian SIM while overseas, we can temporarily disable this function for the duration of your travel. If you have an international phone number, we can assign your SMS One Time Password to your international phone number while you are overseas.
- Make sure to check if your card expires whilst you are overseas. If it does, contact LCU to arrange an early renewal before you depart.
Important Information for Overseas Travel
Services and other information for while you travel
Your LCU Visa Debit card can be used while you are overseas at anywhere where VISA is accepted, but we ask that you bring a backup card as this may not work everywhere.
Currency conversion and ATM withdrawal fees do apply for card transactions completed overseas. Please view our Fees and Charges Brochure for information in relation to Visa debit card fees.
You can contact us on our direct line during business hours for assistance, however, your standard mobile phone service and data charges will apply. Please check with your mobile service provider.
You can also contact us on our WhatsApp during business hours for assistance, which can use you Wi-Fi or your mobile data connection instead of your international call minutes. Contact us (EST) on +61404 552 664, however, your standard mobile phone service and data charges will apply. Please check with your mobile service provider.
For lost and stolen cards, you can visit our visa card tips on how to stop you card here or in emergency situations where you are unable to contact LCU or cancel your card via you online banking app, you can call VISA international support centre Reporting Lost Credit Cards | Lost/Stolen Card Support | Visa.
There are costs involved with Emergency replacement of Visa cards, please contact LCU for assistance or view our Fees and Charges Brochure.
If you require information on your LCU Visa debit card please view our Visa Debit FAQs.