Security FAQ
Everything you need to know about your online Security
Everything you need to know about your online Security
Protecting yourself online has become a major part of Australian life, with the world of scams increasingly evolving. See our security tips on how LCU aims to protect you, How you can protect yourself and internet banking security facts. LCU is a self managed organization where it comes to fraud management; this means that fraud management is all completed internally. When in doubt, call us on (02) 9859 0585.
Contact Us
If you have noticed any unusual transactions where you believe you are the victim of a fraud or a scam, please try to contact us on the details provided below:
For Internet banking Support:
Call us on (02) 9859 0585 immediately.
Update all of your passwords using another device, if possible.
If you are on holidays or living overseas, please call us on our WhatsApp on +61404 552 664 or our main line.
Reach out and inform your other financial institutions, government agencies and ScamWatch as soon as practical.
For Visa debit Support:
Call us on (02) 9859 0585 immediately
For out of hours support, please phone Card Fraud Services on 1300 705 750 and choose option 1. Please note that Fraud card services may have wait times, but they will assist to cancel the card for you as soon as possible.
If you are living or on holidays overseas, please call us on WhatsApp on +61404 552 664
Go to your LCU Mobile Banking App and cancel your card.
Services LCU have to protect you
At LCU, we have many security precautions in place to protect our members:
SMS One Time Password serves as an additional security measure for all members, employing two-factor authentication with a numeric code that is sent to your device, only available for single use and a expires in a short time period. This serves to safeguard your account against unauthorised individuals attempting to log into your internet banking and to confirm your authorised transactions.
Whenever possible, we will verbally confirm with you regarding any suspicious payments made using your Visa debit card or online transactions conducted without an SMS OTP setup.
We also have encrypted firewalls and auto-timeouts to make sure our online banking platform is safeguarded. So, if you submit too many requests (example: Press 'Enter' or click your mouse repeatedly) in a short time period you may be blocked from our website.
Our staff are trained to identify suspicious situations, using this training we can make a safer banking experience always.
Identifying different Scams
We ask that all our members become familiar with protecting yourself and your information online. We also ask that you look to expand your knowledge to help you identify scams, you can do this by visiting ScamWatch, a government website determined to help people understand and report instances of scams and fraud.
Please be on the lookout for these situations as they could be an indication of a scam:
Receiving a call, text or email claiming your visa card or online banking has apparently been hacked and you need to change your passwords or set up a new account. These may include a link or a phone number you should call back. If your visa card or online banking has been compromised, you should contact us on our verified phone number.
You receive a "verification code" that you never requested to establish a false sense of trust. This is another indication of a scam because LCU staff and our card monitoring team will never ask for your SMS One time password (OTP) or send one to you.
Sometimes, a caller, text or email may seem as if they are coming from a company who you may or may not be familiar with, who claim you're entitled to a "refund", have "won a prize", that they can "fix your device or computer" or that you may "owe money to their organisation". They could then ask you to visit a website on your device, which can lead to them remote access to your device. They can even include links and attachments in an email which you may tap. Best practice is to delete these emails, texts or hang up your phone and call the company from a verified phone number or email.
Some also offer you to make a little income with no risk, or state that you've been a victim of identity theft and offering compensation or help to recover money lost to scams. These can actually lead to you being an accomplice in money laundering and terrorism financing. You should not look to action these requests and delete the email or text message.
We ask that our members when they receive calls, texts or emails, that you visit the website of the company direct & you call the company on a verified number.
Here at LCU we are a self-managed fraud institution, we ask that you call us or request to call us back on our verified phone number.
When in doubt, hang up & call us.
Internet Banking - Online Security
To protect yourself online against unauthorised electronic transactions we suggest that you follow these security guidelines:
Set up SMS one time password:
- Setting this up adds a secure 2-factor authentication, which sends an SMS with a one-time code to your registered mobile phone number.
- Will verify when you add new payees
Choose a secure password:
- Choose a long combination password such as using a phrase of wording with a number and special character.
- Enter a password you have not used before.
- Updating your password regularly on your own time, do not action via a link.
Have Antivirus protection:
- Antivirus will protect your data, which prevents it from being stolen or deleted.
- You protect your device and other devices from malware and viruses, as antivirus eliminates threats from infecting your device.
Being aware of the requirements LCU has to identify you:
- LCU will never ask you for your Internet Banking password.
- LCU will never send you a link to login directly to internet banking from an SMS or EMAIL.
- If you are ever asked for these, please call us on our direct number (02) 9859 0585.