Scam Awareness Update

Scam awareness update – Stop. Check. Protect.

Scams are becoming more common in Australia with over 200,000* reported scams and $334 million in lost funds*, in 2025 according to ScamWatch.

Taking a moment to stop and check can help protect you from scams. We’re here to support you in staying safe and feeling confident when managing your money.

Below are some simple account safety practices and trusted resources to help you stay scam aware.

Safe Account Practices

SMS One Time Password (OTP)
Your SMS one‑time password is for your use only. LCU will never ask you to share your SMS OTP — not by phone, text message, or any other method.
Confirm Payment Details
Before making any payment, always double‑check where your money is going. Where possible, confirm payment details verbally and use “Confirmation of Payee” (if available).
Phone Scams: What to Watch For
Scam calls often impersonate well‑known organisations. They may create a sense of urgency or pressure you to act quickly.

If you receive an unexpected call

Take your time and do not feel pressured to act immediately
Consider hanging up and contacting the organisation directly using a trusted number
Be cautious about sharing personal of financial information

What to do if you’ve been scammed

Being scammed can be upsetting. It can happen to anyone and help is available. If you think something isn’t right:

Contact us as soon as possible so we can limit any potential impact

Change passwords on your devices and online accounts

Notify your other bank or card providers immediately

Check your account activity and statements for anything unusual

If you suspect your personal information may have been compromised, you can also contact IDCARE on 1800 595 160 for free support.

If you ever feel pressured to act quickly or something doesn’t feel right — stop and contact us.

Learn More and Stay Informed

We encourage members to explore the resources available at ScamWatch (scamwatch.gov.au), where you’ll find:

Current scam alerts

Practical advice on how to stop, check, and protect

Guidelines and research on emerging scam trends